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Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect your information?

When you choose to visit our website we store data on which pages visited through a secure analytics software, this will include your I.P Address, and location data, if you were to perform any type of submission of data we will store your name, phone number and the information submitted and this data will only be used for the specific reasons stated above.

Why do we collect such personal information?

We collect Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support to improve our website;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose site visitors’ personal information?

Our organisation is hosted on the UKDedicated Ltd, Worcester, UK platform. UKDedicated Ltd provides us with the online platform that allows us to advertise & sell our products and services to you. Your data may be stored through UKDedicated Ltd’s data storage, databases and the general UKDedicated Ltd applications. They store your data on secure PCI & GDPR Compliant servers behind a firewall.

All direct payment gateways offered by UKDedicated Ltd which may be used by our organisation adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

All email information is securely stored by our email provider ‘Namecheap’. Namecheap  is an ICANN-accredited domain name registrar and web hosting company. Namecheap Private Email (powered by Open-Xchange) is a cloud-based open-source collaboration software that meets all necessary email, calendar and contacts, tasks management and document storage needs.

How do we communicate with site visitors?

We may contact you to notify about events, accounts, news, updates or troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

we use Cookies on our website because they are small pieces of data stored on a site visitor’s browser, usually used to keep track of movements and actions on our site.

It’s important to note that some third-party services used on our website have different cookies & tracking technologies through their own services and may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by our own Privacy Policy.

Our Cookie Policy.

How can site visitors’ withdraw consent?

If you don’t want us to process your data anymore, please get in touch by using the contact form.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us by using the contact form.

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